To place an order you will need to create an account on our system, so we can capture your details for shipping and take your payment.
If you require an item that is out of stock, please contact us for information on new deliveries. A few of our products may be singular and unique and will not be repeated. Some items can be commissioned to be made especially for you!
By placing an order with us you are agreeing to the terms & conditions herewith.
Thank you for shopping with us!
All our products are checked thoroughly for quality, when it arrives with us and before it is shipped to you.
Many of our products will have slight variations because of the natural substance it is made from or because they are handmade. (E.g. wood, fabric and stone)
Zenubian’s integrity towards you as our valued customer is paramount. Research and practical testing goes into our selection of the service providers and practitioners we share with you.
Whilst highly confident in the professionalism and capability of all the service providers shown on our website, Zenubian accepts no liability for the services themselves.
Right to cancel & returns
All customers have the right to cancel their orders under the The Distance Selling Regulations which gives consumers extra protection when buying online. Specific legislation here that applies is regulation of The Distance Selling Regulations.
You have the right to cancel the purchase of a good without having to give a reason at any time within the "cooling off period" of seven working days, beginning on the day after you receive the goods.
If you are in possession of the goods you are under the duty to retain them and take reasonable care of them.
You must send the goods back to us to our contact address at your own cost (unless the item is damaged or defective) within 72 hours once you have cancelled the contract.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as the goods have been received by us within 30 days of your cancellation.
You will not have any right to cancel a purchase for the supply of any of the following goods:
- for the supply of goods made to your specifications or clearly personalised or which by reason of their nature cannot be returned
- Any toiletries or consumable items where the seal has been broken
All notices you send us must be sent via the contact page on this site. We may give notice to you at either the email or postal address you provide to us when making a purchase. (Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter.) In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressees